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Noticeboard

SUNDAY 9TH DECEMBER 2018

Please note the Health Centre will be closed on Sunday 9th December for essential maintenance.  The Health Centre will re-open on Monday 10th December at 08.00.  We apologise for any inconvenience this may cause.

WHAT TO DO WHEN THE SURGERY IS CLOSED:

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE WHEN THE HEALTH CENTRE IS CLOSED PLEASE TELEPHONE 0121 411 0363 & YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE.

PATIENT PARTICIPATION EVENT

MONDAY 21st JANUARY 2019 - 17.00 - 18.30

We would like to invite patients registered with Halcyon Medical to attend an evening meeting at the Surgery on:

Monday 21st January 2019 - 17.00 - 18.30

The meeting will focus on our proposed relocation, with a Q&A session hosted by Dr Nye, and also feedback from our recent inspection from the Care Quality Commission.

Spaces for the event are limited, so if you would like to attend please email the Practice Manager: Angela Hegan, ahegan@nhs.netor telephone 0121 411 036

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801. 

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999.

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View summary or subset of your full medical record.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Welcome to the Halcyon Medical Centre


The Halcyon doctors' surgery in Birmingham provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Patient Online Access

Patient Access will allow you to: 

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View a Record summary.

If you would like to register for Online Patient Access please attend the surgery with a form of Photographic ID and fill out our Online Access Request Form, Alternatively you can download and complete the request form prior to attending the surgery (Online Access Registration Form

Once this has been done you will be provided with the appropriate paperwork to register for your account.

https://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

Patient Access


Or follow this link to see a short overview of our Rating

Opening Times

See the appointments page for full details on the surgery opening times and the consultation hours.

Less Abled Access

Our premises are compliant with Disability Discrimination Act regulations and as such have suitable access for disabled patients.

Parking

NCP Car Park, Albert Street, Bull Ring main car park exiting from East Wing.

Named Allocated GP

As of 1st April 2016 all Patients registered at this practice are allocated a Named GP. If you would like to know the name of your accountable GP please ask a member of our reception team who will be able to advise you.

Having a named GP does not mean that you can only see a specific Doctor as all Doctors at this practice are responsible for your care.

If for an appointment you are requesting to see a certain Doctor please bear in mind you may need to wait for the next available appointment, if it is something you feel cannot wait then we urge you to see the next available Doctor.

Observer Policy

Halcyon Medical will have present in the practice clinical and non-clinical personnel (medical students, student nurses, doctors, paramedics, work experience students) who we refer to as 'observers'.

As part of their professional development and learning, they need to witness clinical consultations.  Our observers are completing an important phase of their training and your support will help them achieve their learning objectives.

You will be told if your clinician has an observer present and asked if you are happy for them to remain during the consultation.  

Don't worry; if you are not happy, they will leave before your clinician begins the consultation as we want you to feel as comfortable as possible during the consultation.

Patient Choice

WHAT CAN I CHOOSE?

If your GP needs to refer you for a physical or mental health condition, in most cases you have a legal right to choose which hospital or service you go to. This includes NHS and many private hospitals that provide services to the NHS. You may also choose your clinical team led by a consultant or named healthcare professional.

GP surgeries tend to refer to local hospitals and services, however if you want to be referred somewhere else in the country or if you want your doctor to see if there is another hospital that can see you more quickly, ask your GP. If your GP thinks there is a clinical reason why you shouldn’t go somewhere else, they will tell you.

You can choose a hospital or service based on whatever matters most to you – this could include waiting times, quality of service, your previous experience, the opinions of other patients, the location or your GP’s recommendation.

If you want to find out more you can visit
www.nhs.uk/patientchoice 


 

(Site updated 10/12/2018)
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