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Noticeboard

Saturday 16th December 2017

Please note that the Health Centre will be open between 12.00 - 14.00 on Saturday 16th December.  There will be no Nurse or Healthcare Assistant appointments available during this time.  We apologise for any inconvenience this may cause.

CHRISTMAS & NEW YEAR OPENING HOURS 

MONDAY 18th DECEMBER                    08.00 – 18.30

TUESDAY 19th DECEMBER                     08.00 – 18.30

WEDNESDAY 20th DECEMBER              08.00 – 18.30

THURSDAY 21st DECEMBER                  08.00 – 18.30

FRIDAY 22nd DECEMBER                        08.00 – 18.30

SATURDAY 23rd DECEMBER                  CLOSED

SUNDAY 24th DECEMBER                      CLOSED

MONDAY 25TH DECEMBER                   CLOSED

TUESDAY 26TH DECEMBER                   CLOSED

WEDNESDAY 27TH DECEMBER            08.00 – 18.30

THURSDAY 28th DECEMBER                 08.00 – 18.30

FRIDAY 29th DECEMBER                        08.00 – 18.30

SATURDAY 30th DECEMBER                  CLOSED

SUNDAY 31st DECEMBER                       CLOSED

MONDAY 1ST JANUARY 2018                CLOSED

TUESDAY 2ND JANUARY 2018               08.00 – 18.30 

WHAT TO DO WHEN THE SURGERY IS CLOSED:

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE WHEN THE HEALTH CENTRE IS CLOSED PLEASE TELEPHONE 0121 411 0363 & YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE.

Flu Clinics

Flu Vaccines are due to arrive at the Practice on Friday 22nd September. We will be sending an invite to all eligible patients to have this administered at the surgery. To book an appointment in one of our Flu Clinics please book via. Online Access or call the Surgery on 0121 411 0363.

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999.

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801. 

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999.

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View summary or subset of your full medical record.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Care Quality Commission (CQC)

Halcyon Medical Statement of Purpose

Halcyon Medical - Ratings

CQC inspection area ratings
(Latest report published on 11 April 2017)

CQC Inspections and ratings of specific services
(Latest report published on 11 April 2017)

What the Practice has changed since we received this rating from the CQC:

The Practice holds Management Team meetings every Tuesday immediately following the weekly Clinical Meeting to review management issues

Each Doctor/Nurse has been allocated to be a lead in clinical areas to improve and monitor patient care. They will be supported by a member of the Admin Team with protected time to meet and monitor progress.  In turn these Clinical Focus Groups will provide feedback to the wider Practice Team on progress at the weekly Clinical Meeting.  

There will be a Practice Meeting held once every two months with Dr Nye present to ensure all members of the Practice Team are aware of the objectives and vision of the Practice and current relevant clinical issues. 

A folder of audit activities with a time-line on the re-audit will be available on the Practice Intranet. Audit will be a fixed agenda at the weekly Clinical Meetings to.  The Practice will continue to present audit results at the Clinical Meetings/Annual Away Day to discuss implications and any changes in practice with the Team.  

Development of specific care plans for each chronic disease led by the Clinical Lead for the area and development of a generic care plans for vulnerable patients. All such care plans will be easily found in patients’ record so that Clinicians locate the plans easily during routine consultation. 

The Practice will monitor and discuss the patient survey results with the entire Practice team to identify and action service improvements. 

All patient survey analysis, service improvement audits and analysis will be discussed with the Patient Participation Group and their response and suggestions shared with the wider Practice Team.

All information provided by the telephone provider will be acted on immediately. A written instruction of contact action from the telephone provider will be passed to a member of the Management Team on the day to make  a decision on action to provide better telephone contact for patients by prioritising the work of the Admin Team.  This will be documented and discussed at the weekly Management Team meeting



 
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