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Reasonable Adjustments

Latest GP data shows increase in appointments

Thousands more GP appointments are available in the Black Country and West Birmingham today than before the pandemic, new data has revealed.

 The latest figures for GP access show that 570,191 appointments were booked during August 2021, up from 547,384 in August 2019. Of these, 57% were carried out face-to-face and 49% took place on the same day they were requested (up from 41% in 2019).

 The additional appointments are the result of an increase in digital consultations, which is part of the NHS’s long-term strategy for primary care but was accelerated during the pandemic so GPs and their clinical teams could continue to see patients safely.

 The new statistics have also revealed that DNAs – where a patient fails to attend an appointment but does not cancel so it can be rebooked by the practice – are down, from 7% of all appointments in 2019 to 5% today.

However, this means there are still more than 25,000 GP appointments being missed in the Black Country and West Birmingham each month, so people are being urged to contact their practice if they cannot attend, and the slot can then be offered to someone else who needs it.

 While digital and telephone consultations now make up more than 40% of patient contacts, GPs will always examine a patient in person if medically necessary, while face-to-face appointments are still available for anyone unable to use technology. All patients have the right to request a face-toface appointment, although this may not be the fastest way to be seen as priority must be given to the most vulnerable.

Changes from Monday 4th October 2021

From Monday 4th October the patient waiting area will be open for patients who have booked appointments for face to face consultations.  You will be asked to take your temperature and sanitise your hands on arrival.  Please wear a face covering.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE URGENT MEDICAL ASSISTANCE WHICH CANNOT WAIT UNTIL THE SURGERY RE-OPENS, PLEASE TELEPHONE 0121 203 9999 & CHOOSE OPTION 2 & YOU  WILL BE TRANSFERRED TO OUR OUT OF HOURS PROVIDER.

THE SURGERY REMAINS OPEN MONDAY - FRIDAY 08.00 - 18.30, FOR BOOKED TELEPHONE/VIDEO CONSULTATIONS/FACE-TO-FACE CONSULTATIONS. THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE/VIDEO CONSULTATIONS ) AVAILABLE BETWEEN 18.30 - 20.00 WHICH NEED TO BE BOOKED BY THE SURGERY.

Alternative services:

Improved Access Scheme Urban Health Primary Care Network is launching the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices. As Halcyon Medical is a member of Urban Health, patients will be able to book to see a GP for the following extended hours: Monday to Friday: 18:30 – 20:00 (6:30pm till 8pm) Saturday: 09:00 – 13:00 (9am till 1pm) Your local Hub is Broadway Health Centre Group Practice, Cope Street, Ladywood, Birmingham, B18 7BA.  To book please call the Surgery, Tel. No. 0121 203 9999.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

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