What to do when we are closed



Alternative services:

Improved Access Scheme Urban Health Primary Care Network is launching the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices. As Halcyon Medical is a member of Urban Health, patients will be able to book to see a GP for the following extended hours: Monday to Friday: 18:30 – 20:00 (6:30pm till 8pm) Saturday: 09:00 – 13:00 (9am till 1pm) Your local Hub is Broadway Health Centre Group Practice, Cope Street, Ladywood, Birmingham, B18 7BA.  To book please call the Surgery, Tel. No. 0121 203 9999.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

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Your GP Practice is Open and Here for You

General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment.

Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.

Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.

Important Information - COVID-19

The NHS is sending text messages to some people to invite them to book a COVID-19 vaccine appointment. The message will be sent from ‘NHSvaccine’, include a link to the @NHSuk website, have the option to call 119, and will never ask for payment details

As you may be aware, there has been significant activity locally this weekend following the Prime Minister's announcement about second dose vaccinations being brought forward for the most vulnerable.

We are asking people to please not contact the NHS and to wait until they are contacted to reschedule their appointment if required. At the time of writing, BBC Midlands Today has confirmed they will report this in their 4pm bulletin, and BBC WM are due to include it in their Sunday news bulletins.

The PM has announced some 2nd doses will move forward to be given 8 weeks after the 1st dose. Your GP & the NHS will be in touch with you to make any changes needed to your appointment. Please don’t contact us. Please ensure you get your jab when asked #COVID19Vaccine<>


Here at Halcyon Medical, we understand that the current situation has been a testing time for everyone, but also that we need to ensure we are still able to care for you and your health care needs.  That is why we have been working to redesign the way we operate so that we can begin to welcome you back as safely and as quickly as possible.  From 1st June will begin to reintroduce Childhood Immunisation and Smear Clinics.  All other consultations will continue to be via telephone/video. Face to face appointments will be booked if deemed appropriate following this consultation.

Every decision that we have made and steps we have taken has been with a focus on the safety of you, our colleagues and clinicians. We understand that things may feel different to your usual experience and that you may be concerned. Please click on the following link to see how your new visit will look and feel.

Patient Journey




It is vitally important that if people have serious conditions or concerns they seek help. Therefore, whether you or a loved one have the symptoms of a heart attack or stroke, are a parent worried about their child or have concerns about conditions such as cancer you should seek help in the way you always would.

Ignoring problems can have serious consequences - do not delay seeking help.

Guidance to keep you safe when attending your vaccination appointment  

While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see for details on when they are due.

Travelling to and from your appointment

When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to and search ‘staying safe outside your home’.

When attending your appointment

When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:

  • social distancing measures will be observed;
  • we may have asked you to attend your appointment at a clinic that is not at your usual venue;
  • the appointment may take longer than usual.

Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact the Surgery. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.

You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact the Surgery so that you can reschedule your appointment for a different time.

If you are identified as clinically extremely vulnerable and have been shielding, please contact the Surgery for the latest advice on what to do.

COVID-19 vaccination and blood clotting

Information about your vaccination from Public Health England

The UK vaccination programme has been very successful with more than 30 million people vaccinated and more than 6,000 lives already saved.

What is the concern?

Recently there have been reports of a very rare condition involving blood clots and unusual bleeding after vaccination. This is being carefully reviewed but the risk factors for this condition are not yet clear.

Although this condition remains extremely rare there appears to be a higher risk in people shortly after the first dose of the AstraZeneca (AZ) vaccine. Around 4 people develop this condition for every million doses of AZ vaccine doses given.

This is seen slightly more often in younger people and tends to occur between 4 days and 2 weeks following vaccination.

This condition can also occur naturally, and clotting problems are a common complication of COVID-19 infection. An increased risk has not yet been seen after other COVID-19 vaccines but is being carefully monitored.

COVID-19 Vaccination & Blood Clotting

What should I look out for after vaccination?

Although serious side effects are very rare, if you experience any of the following from around 4 days to 4 weeks after vaccination you should seek medical advice urgently:

  • a new, severe headache which is not helped by usual painkillers or is getting worse
  • a headache which seems worse when lying down or bending over or
  • an unusual headache that may be accompanied by: – blurred vision, nausea and vomiting – difficulty with your speech – weakness, drowsiness or seizures
  • new, unexplained pinprick bruising or bleeding
  • shortness of breath, chest pain, leg swelling or persistent abdominal pain

Oxford AstraZeneca vaccine – Update 14th April 2021

New guidance has been issued for the use of the Oxford AstraZeneca Covid-19 vaccine.


This follows further reviews by the independent regulator, the MHRA, and the Commission for Human Medicines, of a very small number of people in the UK who have developed a rare blood-clotting condition since having the Oxford AstraZeneca Covid-19 vaccine.


The MHRA and Joint Committee for Vaccinations and Immunisations have emphasised that the risk of this condition is extremely small and that the benefits of the vaccine outweigh the risks for the vast majority of people.  They have recommended that:


  • Everyone who has had the AstraZeneca vaccine should still have a second dose of the AstraZeneca vaccine, irrespective of age, unless they have had a blood clot or have an existing risk of thrombosis (blood clotting)

  • People aged 30 and over or who have a health condition that puts them at higher risk of severe Covid-19 disease should still be offered the Oxford AstraZeneca vaccine. The benefits in protecting them against the serious consequences of COVID-19 outweigh any risk of this rare condition.

  • People aged 18-29 who do not have a health condition that puts them at higher risk of severe Covid-19 disease will be offered an alternative Covid-19 vaccine where available. (This has been recommended as a precaution as people under 30 are at less risk from Covid-19 and not because they are considered to be at particular risk of developing the rare blood clot.)

  • People under 30 can still choose to have the Oxford AstraZeneca vaccine if this will mean they can be protected more quickly and they have been made aware of the guidance.

Translated Information re: Wearing Face Coverings

Please find below translations in 12 languages, on where and how to wear a face covering:

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information can be found on the NHS website here

If you require an Isolation Note to provide to your employer as evidence of self isolation go to and follow the instructions answering some questions. The NHS 111 isolation note will then be obtained in a digital format via e-mail, relieving the need to leave your house to obtain it.

Do not go to a GP surgery, pharmacy or hospital.

Coronavirus & Heart Disease

Domestic abuse support in the West Midlands during COVID-19

Increasing the use of electronic Repeat Dispensing

If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).

eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your GP or pharmacist to set it up for you.

eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.

Using eRD you can:
• save time by avoiding unnecessary trips or calls to your GP every time you need to order a     repeat prescription
• order or cancel your repeat prescriptions online (if your GP practice offers this service)
• pick up your repeat prescriptions directly from your pharmacy without having to visit your      GP
• spend less time waiting for your prescription in the pharmacy or GP practice
• save paper – you won’t need a paper prescription to collect your medicine from the           pharmacy

For more information about eRD and how it works, ask at your GP surgery or pharmacy, or visit the NHS website: 

Phlebotomy Service

In response to the current COVID situation the phlebotomy service are suspending all walk-in services as of today and will commence operating an appointment system for all patients.  If you have been asked to attend for a blood test you will need to ring the phlebotomy department on 0121 507 6104 between 8am-4.30pn - Monday-Friday.

Evidencing COVID-19 vaccinations for international travel

Following the ministerial announcement on Friday 7 May which mentioned the impending lift of international travel on the 17 May, and subsequently the need to evidence COVID-19 vaccinations before travelling to international destinations, NHSX arranged for initial information to be made available online on GOV.UK.

The information will support the public with any initial enquiries they may have and is designed to divert enquiries away from primary care.

Countries will decide whether they require proof of COVID-19 vaccination for entry, and it is the traveller’s responsibility to check individual requirements. If needed, people in England who have both vaccine doses will be able to demonstrate their COVID-19 vaccination status via the NHS App from 17 May. Those without access to the app can request a letter from the NHS proving their vaccination status by calling 119.

We are unable to issue this certificate at the practice.

Please see for further information.

Proof of your vaccination status will be available on the NHSapp, (*** you may choose to delete this -which is also valuable for accessing your health records and ordering repeat prescriptions***)

The NHSapp can be downloaded from for iPhone or for android.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

Welcome to the Halcyon Medical Centre

The Halcyon doctors' surgery in Birmingham provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Online Video Consultations

Halcyon Medical now offer Online Video Consultations to registered patients via PushDoctor, Monday-Friday  18.30-20.00. For these appointments you will receive an invitation text message containing a link for the app, once this is installed an appointment can be booked in the app for an appointment with a Doctor via video call. For more information or to request an invitation please contact the surgery on 0121 203 9999

Patient Online Access

Patient Access will allow you to: 

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View a Record summary.

If you would like to register for Online Patient Access please attend the surgery with a form of Photographic ID and fill out our Online Access Request Form, Alternatively you can download and complete the request form prior to attending the surgery (Online Access Registration Form

Once this has been done you will be provided with the appropriate paperwork to register for your account.

Patient Access

Or follow this link to see a short overview of our Rating

Opening Times

See the appointments page for full details on the surgery opening times and the consultation hours.

Less Abled Access

Our premises are compliant with Disability Discrimination Act regulations and as such have suitable access for disabled patients.


NCP Car Park, Albert Street, Bull Ring main car park exiting from East Wing.

Named Allocated GP

As of 1st April 2016 all Patients registered at this practice are allocated a Named GP. If you would like to know the name of your accountable GP please ask a member of our reception team who will be able to advise you.

Having a named GP does not mean that you can only see a specific Doctor as all Doctors at this practice are responsible for your care.

If for an appointment you are requesting to see a certain Doctor please bear in mind you may need to wait for the next available appointment, if it is something you feel cannot wait then we urge you to see the next available Doctor.

Observer Policy

Halcyon Medical will have present in the practice clinical and non-clinical personnel (medical students, student nurses, doctors, paramedics, work experience students) who we refer to as 'observers'.

As part of their professional development and learning, they need to witness clinical consultations.  Our observers are completing an important phase of their training and your support will help them achieve their learning objectives.

You will be told if your clinician has an observer present and asked if you are happy for them to remain during the consultation.  

Don't worry; if you are not happy, they will leave before your clinician begins the consultation as we want you to feel as comfortable as possible during the consultation.

Patient Choice


If your GP needs to refer you for a physical or mental health condition, in most cases you have a legal right to choose which hospital or service you go to. This includes NHS and many private hospitals that provide services to the NHS. You may also choose your clinical team led by a consultant or named healthcare professional.

GP surgeries tend to refer to local hospitals and services, however if you want to be referred somewhere else in the country or if you want your doctor to see if there is another hospital that can see you more quickly, ask your GP. If your GP thinks there is a clinical reason why you shouldn’t go somewhere else, they will tell you.

You can choose a hospital or service based on whatever matters most to you – this could include waiting times, quality of service, your previous experience, the opinions of other patients, the location or your GP’s recommendation.

If you want to find out more you can visit 

Patient Information Leaflet

(Site updated 21/07/2021)
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