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Noticeboard

SATURDAY 11th JULY SUNDAY 12TH JULY 2020- SURGERY OPENING HOURS:

  • Saturday 11th July - Surgery Open 9.00am - 12.00pm (telephone/video consultations only)
  • Sunday 12th July - Surgery CLOSED

IF YOU  ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE THAT CANNOT WAIT PLEASE TELEPHONE THE MAIN SURGERY TELEPHONE NUMBER 0121 203 9999 AND YOUR CALL WILL BE TRANSFERRED TO OUR OUT OF HOURS PROVIDER.  THE SURGERY WILL REOPEN ON MONDAY 13TH JULY AT 08.00 FOR TELEPHONE/VIDEO CONSULTATIONS ONLY. 

THE SURGERY REMAINS OPEN MONDAY - FRIDAY 08.00 - 18.30, FOR BOOKED TELEPHONE CONSULTATIONS.  THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE/VIDEO CONSULTATIONS ) AVAILABLE BETWEEN 18.30 - 20.00 WHICH NEED TO BE BOOKED BY THE SURGERY.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE URGENT MEDICAL ASSISTANCE WHICH CANNOT WAIT UNTIL THE SURGERY RE-OPENS, PLEASE TELEPHONE 0121 203 9999 & CHOOSE OPTION 2 & YOU  WILL BE TRANSFERRED TO OUR OUT OF HOURS PROVIDER.

HALCYON MEDICAL RELOCATION 

The Practice has now moved to our new premises located at Unit 8, 24 Martineau Place, Birmingham City Centre, B2 4UH.

OUR NEW TELEPHONE NUMBER IS 0121 203 9999.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE WHEN THE HEALTH CENTRE IS CLOSED PLEASE TELEPHONE 0121 203 9999 & YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE.

Alternative services:

Improved Access Scheme Urban Health Primary Care Network is launching the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices. As Halcyon Medical is a member of Urban Health, patients will be able to book to see a GP for the following extended hours: Monday to Friday: 18:30 – 20:00 (6:30pm till 8pm) Saturday: 09:00 – 13:00 (9am till 1pm) Sunday: 09.00 – 12:00 (9am till 12pm) Your local Hub is Broadway Health Centre Group Practice, Cope Street, Ladywood, Birmingham, B18 7BA.  To book an appointment with the Improved Access Scheme, please call the Surgery number 0121 411 0363 where you will be either put through to your Practice Hub or given details of how to contact Broadway Health Centre.

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801. 

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View summary or subset of your full medical record.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Patient Participation Forum

Halcyon Medical Patient Participation Forum

We aim to meet every 3 months, with a series of open forum events throughout the year.

If you think you can give some time to help and support this group please contact Angela Hegan, Practice Business Manager, telephone 0121 203 9999 or email ahegan@nhs.net .

Patient Participation Forum 

Halcyon Medical

Halcyon Medical is always seeking feedback on our Practice and one way this can be achieved is through patient participation groups .

Our Patient Participation Forum  meets at regular intervals to decide on ways of making a positive contribution to the services and facilities offered at this Practice to further enhance the services it provides.

WHAT IS A PATIENT PARTICIPATION FORUM?

A Patient Participation Forum is a selection of patients and Practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by the Practice to its patients.

THE PURPOSE OF PATIENT PARTICIPATION FORUMS

  • To give Practice staff and patients the opportunity to discuss topics of mutual interest in their Practice.
  • To provide the means for patients to make positive suggestions about the Practice and their own healthcare.
  • To encourage health education activities within the Practice.
  • To act as a representative group that can be called upon to influence the local provision of health and social care.
  • To involve patients from the wider population.

The Patient Participation Forum is NOT for discussing personal medical issues, nor is it the Practice’s complaint system.  The Practice operates a robust complaints procedure and details of this can be obtained from Reception or by visiting our website www.halcyonmedical.co.uk.

POSITIVE OUTCOMES OF PATIENT PARTICIPATION FORUMS

The benefits of an effective Patient Participation Forum are felt by the patients, the Practice and the wider community in which it operates.

WHO CAN ATTEND?

All registered patients are welcome to attend the Forum. It is your opportunity to influence and achieve real change through working with others to ensure what we provide is what you want and need.

HELP US TO BETTER OUR SERVICES

Attend one of our Patient Participation Forums and have your say on how we can improve our services.

If you do not wish to attend one of our Forum meetings you can still have your say by completing a Friends and Family Test.

Virtual Patient Participation Group

If you prefer not to attend structured meetings but want to have your say why not log on to our Virtual Patient Participation Group (vPPG)

Patient Participation Event Saturday 18th January 2020

The Practice held its fourth open forum event on Saturday 18th January 2020, hosted by our Clinical Director, Dr Matthew Nye.

Patient Forum Presentation 18th Jan 2020 - Dr M Nye

Primary Care Network - Social Prescribing 18th Jan 2020

Presentations from our last Patient Participation Forum held on Saturday 5th October 2019 are attached.

Dr M Nye presentation 05.10.2019

GP National Patient Survey Results 2019

           

           



 
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