Patient Participation Group

Noticeboard

SATURDAY 11th JULY SUNDAY 12TH JULY 2020- SURGERY OPENING HOURS:

Saturday 11th July - Surgery Open 9.00am - 12.00pm (telephone/video consultations only)
Sunday 12th July - Surgery CLOSED

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE THAT CANNOT WAIT PLEASE TELEPHONE THE MAIN SURGERY TELEPHONE NUMBER 0121 203 9999 AND YOUR CALL WILL BE TRANSFERRED TO OUR OUT OF HOURS PROVIDER. THE SURGERY WILL REOPEN ON MONDAY 13TH JULY AT 08.00 FOR TELEPHONE/VIDEO CONSULTATIONS ONLY.

THE SURGERY REMAINS OPEN MONDAY - FRIDAY 08.00 - 18.30, FOR BOOKED TELEPHONE CONSULTATIONS. THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE/VIDEO CONSULTATIONS ) AVAILABLE BETWEEN 18.30 - 20.00 WHICH NEED TO BE BOOKED BY THE SURGERY.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE URGENT MEDICAL ASSISTANCE WHICH CANNOT WAIT UNTIL THE SURGERY RE-OPENS, PLEASE TELEPHONE 0121 203 9999 & CHOOSE OPTION 2 & YOU WILL BE TRANSFERRED TO OUR OUT OF HOURS PROVIDER.

HALCYON MEDICAL RELOCATION

The Practice has now moved to our new premises located at Unit 8, 24 Martineau Place, Birmingham City Centre, B2 4UH.

OUR NEW TELEPHONE NUMBER IS 0121 203 9999.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE WHEN THE HEALTH CENTRE IS CLOSED PLEASE TELEPHONE 0121 203 9999 & YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE.

Alternative services:

Improved Access Scheme Urban Health Primary Care Network is launching the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices. As Halcyon Medical is a member of Urban Health, patients will be able to book to see a GP for the following extended hours: Monday to Friday: 18:30 – 20:00 (6:30pm till 8pm) Saturday: 09:00 – 13:00 (9am till 1pm) Sunday: 09.00 – 12:00 (9am till 12pm) Your local Hub is Broadway Health Centre Group Practice, Cope Street, Ladywood, Birmingham, B18 7BA. To book an appointment with the Improved Access Scheme, please call the Surgery number 0121 411 0363 where you will be either put through to your Practice Hub or given details of how to contact Broadway Health Centre.

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

Book appointments on-line.
View and request medication.
View test results and letters.
View summary or subset of your full medical record.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Virtual Patient Group

Conversations

Hot Topics

FAQs

Welcome to Halcyon Medical Centre's virtual Patient Participation Group!

The vPPG 'Rules of Engagement' are as follows:

Complaints will not be addressed from these pages. If you have a complaint, please select the Complaints option from the menu at the right.
You must be a registered patient of Halcyon Medical Centre to post on this site. If you would like to register, please use the 'New Patients' option from the menu on the left.
By sending your comments, you agree to be contacted by the surgery and to allow your comments to be posted (see 'FAQs' tab).
The purpose of the virtual group is to hear from our patients and to share conversations on topics of interest. Your views and suggestions will help to inform future service improvements for all patients.
Comments sent to us by email via the 'Contact Us' tab may be posted on the 'Conversations' page as space permits and at the discretion of the Practice Manager. (Your name and email address will not be shown).
Posts may occasionally be shortened or reworded for space and/or usage of 'Plain English'; but we will do our best not to change the essence of what has been said.
Honesty is welcome, but we ask that your tone and language remain courteous and respectful at all times.

Conversations will be posted here by the Practice Manager. Please see the 'Contact Us' tab for further details.

Pump priming questions that may give you some ideas for sharing your thoughts:

What do you think of our expanded out of hours appointment options?
What do you think of our new opening hours?
Is it your view that the surgery has provided sufficient access via available appointment times when you need them?
Has Halcyon provided a broad range of clinical information for patients both online and in surgery?
If English is not your first language, had you noticed the 'Translate This Page' option in the menu on the right?
What do you think about the Virtual Patient Participation Group?
Do you have any suggestions for ways to involve other patients who may not have access to a computer or other online services?
Have you ever completed the 25-question Patient Survey via our website's home page? If not, why not have a go!
How often would you be willing to complete a shorter, more focussed survey for us (no more than five questions at a time)?

Frequently Asked Questions:

Q Why do you ask people for their contact details?

A We would like to be able to contact you occasionally to ask your views about the surgery and to identify areas for improvement. Confirming your details will also allow us to verify that the contact details we have at the surgery are still current.

Q Will my doctor see this information?

A This information is purely to contact patients to ask them questions about the surgery, how well we are doing and to ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Q Will the questions you ask me be medical or personal?

A We will only ask general questions about the practice, or ask you to complete a short questionnaire if you want to participate.

Q Who else will be able to access my contact details?

A Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

Q How often will you contact me?

A Not very often, and you may choose whether or not to respond.

Q What is a patient group/patient participation group?

A This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.

Q Do I have to leave my contact details?

A No, but if you change your mind, please let us know.

Q What if I no longer wish to be on the contact list or I leave the surgery?

A We will ask you to let us know by email if you do not wish to receive further messages, and your wishes will be honoured.

Contact Us

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager

Your Message:

Your Contact Details:
Name:
Email:
Telephone:
Date of Birth:
Do you agree to be contacted regarding this matter?
Yes, I agree that you may contact me regarding this matter

About This Form

Note that by using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment.

Your IP address (3.236.59.63) will be sent with your communication. In rare cases where abuse or criminal activity can be shown to have taken place this may be used by the authorities to trace you.

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Noticeboard

THE SURGERY REMAINS OPEN MONDAY - FRIDAY 08.00 - 18.30, FOR BOOKED TELEPHONE CONSULTATIONS. THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE/VIDEO CONSULTATIONS ) AVAILABLE BETWEEN 18.30 - 20.00 WHICH NEED TO BE BOOKED BY THE SURGERY.

What to do when we are closed

What to do when we are closed

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Where to go for other local services:

Contact Us

About This Form

Quick Links

Have your say

Further Information

Your Health

Coronavirus (COVID-19)

Advice in your region

Noticeboard

THE SURGERY REMAINS OPEN MONDAY - FRIDAY 08.00 - 18.30, FOR BOOKED TELEPHONE CONSULTATIONS. THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE/VIDEO CONSULTATIONS ) AVAILABLE BETWEEN 18.30 - 20.00 WHICH NEED TO BE BOOKED BY THE SURGERY.

What to do when we are closed

What to do when we are closed

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Where to go for other local services:

Contact Us

About This Form

Quick Links

Have your say

Further Information

Your Health