Halcyon Medical - How to order your repeat medications from the doctors surgery

Noticeboard

LATE MAY BANK HOLIDAY - SURGERY OPENING HOURS:

Friday 22nd May - 08.00 - 18.30
Saturday 23rd May - Surgery CLOSED
Sunday 24th May - Surgery CLOSED
Bank Holiday Monday 25th May - Surgery CLOSED
Tuesday 26th May - 08.00 - 18.30

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE THAT CANNOT WAIT PLEASE TELEPHONE THE MAIN SURGERY TELEPHONE NUMBER 0121 203 9999 AND YOUR CALL WILL BE TRANSFERRED TO OUR OUT OF HOURS PROVIDER. THE SURGERY WILL REOPEN ON TUESDAY 26TH MAY AT 08.00 FOR TELEPHONE CONSULTATIONS ONLY.

PLEASE NOTE THAT UNTIL FURTHER NOTICE WE ARE SUSPENDING OUR WEEKEND CLINICS DUE TO COVID-19. THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE CONSULTATIONS) AVAILABLE AT BROADWAY HEALTH CENTRE ON SATURDAY 23RD, SUNDAY 24TH & MONDAY 25TH MAY BETWEEN 09.00AM & 11.30AM. PLEASE CALL BROADWAY HEALTH CENTRE ON TEL NO. 0121 250 6105.

THE SURGERY REMAINS OPEN MONDAY - FRIDAY 08.00 - 18.30, FOR BOOKED TELEPHONE CONSULTATIONS. THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE/VIDEO CONSULTATIONS ) AVAILABLE BETWEEN 18.30 - 20.00 WHICH NEED TO BE BOOKED BY THE SURGERY.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE URGENT MEDICAL ASSISTANCE WHICH CANNOT WAIT UNTIL THE SURGERY RE-OPENS, PLEASE TELEPHONE 0121 203 9999 & CHOOSE OPTION 2 & YOU WILL BE TRANSFERRED TO OUR OUT OF HOURS PROVIDER.

HALCYON MEDICAL RELOCATION

The Practice has now moved to our new premises located at Unit 8, 24 Martineau Place, Birmingham City Centre, B2 4UH.

OUR NEW TELEPHONE NUMBER IS 0121 203 9999.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE WHEN THE HEALTH CENTRE IS CLOSED PLEASE TELEPHONE 0121 203 9999 & YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE.

Alternative services:

Improved Access Scheme Urban Health Primary Care Network is launching the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices. As Halcyon Medical is a member of Urban Health, patients will be able to book to see a GP for the following extended hours: Monday to Friday: 18:30 – 20:00 (6:30pm till 8pm) Saturday: 09:00 – 13:00 (9am till 1pm) Sunday: 09.00 – 12:00 (9am till 12pm) Your local Hub is Broadway Health Centre Group Practice, Cope Street, Ladywood, Birmingham, B18 7BA. To book an appointment with the Improved Access Scheme, please call the Surgery number 0121 411 0363 where you will be either put through to your Practice Hub or given details of how to contact Broadway Health Centre.

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

Book appointments on-line.
View and request medication.
View test results and letters.
View summary or subset of your full medical record.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Repeat Prescriptions

Medication

Wasted or Unused Medicines

Repeat Request

Order Your Repeat Prescription Online

Repeat Prescriptions

greenpills Patients on regular medication will require prescriptions and, for a safer and speedier service, repeat prescriptions are computerised. You must see a doctor at the surgery the first time you need regular medication after you have registered. Your doctor will have entered onto the computer what medication you are taking, and each time a new prescription is written by the computer a new request form is also generated for you to make your next request.

You can also order your repeat prescription by following the link on this page to the online request form. You will need to carry out the simple, one-off registration first which will require an access code from us. Please pop in and ask our reception staff for the access code and they will be happy to set that up for you.

Please ensure that you keep your request slip.

Allow 48 hours for your prescription to be processed.
If required, please indicate on the repeat prescription request form where you would like the prescription sent. Please send a stamped, self-addressed envelope if appropriate.
Either deliver or post your repeat prescription request form to the surgery.
If you are receiving any medication which is not on your request form, see the doctor.
All patients on repeat medication will be booked an appointment to see their doctor at least once a year for a medication review.

Please note you may log back into the online repeat prescriptions site at any time to view the status of your request. Once the request has been processed you will be able to see if you have been approved.

Approved Status	Description
Approved	Your script is approved and will be waiting for you at your requested pick up point
Partially Approved	You have made requests for multiple drugs, some have been approved however some have not, please see below
Not Approved	Your request has not been approved for some reason, see below

Any request not approved is probably due to your repeat prescription being used up or your drug was not prescribed as a repeat in the first place. Please call the practice to book an appointment to see a Nurse or Doctor to get your script approved. However in some cases the repeat prescription may be refused and you may have to come in and have an unplanned check up with your GP to make sure the prescription is suitable or so they can then extend the prescription.

During bank holiday periods the turn-around time for repeat prescriptions will increase, therefore during bank holiday periods such as Christmas and Easter please ensure you order your medication in good time so that you have enough medication during the bank holiday periods.

You must see a doctor at the surgery the first time you need regular medication after you have registered.

Patients on regular medication will require prescriptions and, for a safer and speedier service, repeat prescriptions are computerized

Your doctor will have entered onto the computer what medication you are taking, and each time a new prescription is written by the computer a new request form is also generated for you to make your next request
You can also order your repeat prescription by following the link on the webpage to the online request form. You will need to carry out the simple, one-off registration first.

Information for Patients Under Hospital Care

Prescriptions

If the specialist prescribes a new medication or changes one that you are on, they should provide you with the first prescription. This may be on a white prescription that can be used in the hospital pharmacy or on a green one that you can take to your normal pharmacy.

Upon notification from the specialist your surgery may automatically add the medication change to your repeat list on the computer. You will then be able to order re-supply without an appointment. However you must telephone your surgery to confirm this or use on-line services if you have registered for them.

NOT ALL MEDICATIONS PRESCRIBED BY A SPECIALIST ARE SUITABLE FOR BEING PRESCRIBED BY YOUR GP SURGERY.

If you are uncertain what changes the specialist is making please ask them to explain it to you at your next appointment. It saves you having to see your GP to discuss something he or she may only know of from a short letter of explanation.

The NHS belongs to you, use it responsibly.

Wasted or unused medicines is a serious and growing problem within the NHS, please can you help tackle this by simply ensuring the following process has been followed?

Check what you need before placing your repeat medication order.
Do not stockpile medication.
Only order medication which you require.
Continue to finish any excess stock you have left from previous order.
If you don’t take medicines that are prescribed for you, DON’T order it. (Please inform your GP you are not taking that medicine).
If you have asked Chemist to order your repeats, please ask them to check with you what is required before placing an order with the surgery.
Do not share your medications with others, this is dangerous and puts others at risk.

Remember that once medicines have left a pharmacy, they cannot be reused, so check your bag of medicines before you leave the pharmacy

Please do not waste medicines.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

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Noticeboard

LATE MAY BANK HOLIDAY - SURGERY OPENING HOURS:

THE SURGERY REMAINS OPEN MONDAY - FRIDAY 08.00 - 18.30, FOR BOOKED TELEPHONE CONSULTATIONS. THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE/VIDEO CONSULTATIONS ) AVAILABLE BETWEEN 18.30 - 20.00 WHICH NEED TO BE BOOKED BY THE SURGERY.

What to do when we are closed

What to do when we are closed

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Where to go for other local services:

Repeat Prescriptions

Information for Patients Under Hospital Care

Prescriptions

Quick Links

Have your say

Further Information

Your Health

Coronavirus (COVID-19)

Advice in your region

Noticeboard

LATE MAY BANK HOLIDAY - SURGERY OPENING HOURS:

THE SURGERY REMAINS OPEN MONDAY - FRIDAY 08.00 - 18.30, FOR BOOKED TELEPHONE CONSULTATIONS. THERE ARE SOME LIMITED APPOINTMENTS (TELEPHONE/VIDEO CONSULTATIONS ) AVAILABLE BETWEEN 18.30 - 20.00 WHICH NEED TO BE BOOKED BY THE SURGERY.

What to do when we are closed

What to do when we are closed

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Where to go for other local services:

Repeat Prescriptions

Information for Patients Under Hospital Care

Prescriptions

Quick Links

Have your say

Further Information

Your Health