New Patients

We would like to make all out-of-area patients aware that the process for managing out-of-area patients has changed under the new providers. Additionally, the surgery boundaries have changed, which may affect your eligibility to remain registered with us.

While you may currently be registered as an out-of-area patient, if your health needs change, we may ask you to register with a GP closer to your home to ensure you receive the most appropriate care.

What Do We Mean by ‘Health Needs Changing’?

A change in your health needs could include:
• Developing a long-term or complex condition that requires frequent monitoring, such as diabetes, heart disease, or respiratory illnesses.
• A new or worsening disability or mobility issue that makes it difficult to travel to our surgery for regular appointments.
• Pregnancy, as maternity care is best coordinated locally with midwives and hospital services near your home.
• A significant decline in your overall health, meaning you may need home visits, which we cannot provide for out-of-area patients.
• Mental health conditions that require ongoing support and access to local mental health services.
• Frequent need for urgent or emergency care, which would be better managed by a GP closer to you.
Please note, this list is not exhaustive, and other changes in your health needs may also require a review of your registration.

What Happens to My Referrals?

If you are asked to register with a GP closer to your home, any ongoing or outstanding referrals will not be affected. This means:
• Any referrals that have already been made will remain valid and continue as planned.
• You will still be able to attend any hospital or specialist appointments that have been arranged.
• If you require any follow-ups, these can be managed by your new GP.

Why is it Important to Have a Local GP?

Registering with a GP near your home provides several benefits, including:
• Better Access to Care – Local GPs can provide home visits if needed, which our surgery cannot offer for out-of-area patients.
• Easier Access to Community Services – Many healthcare services, such as district nurses, physiotherapy, and mental health support, are linked to local GP practices.
• Continuity of Care – A nearby GP can better coordinate your healthcare, especially if you have long-term conditions that require ongoing support.
• Emergency and Urgent Care – In case of an emergency, a local GP can provide quicker access to urgent medical services.

If you have any concerns about how this may affect your registration, please contact us at Halcyon Medical or call (0121) 203 9999.

From 1st April 2015, practices are required to allocate all patients (including children) with a named accountable GP.

The named GP is responsible for the coordination and delivery of all appropriate services, where required based on clinical judgement, to each of their patients.

• Patients do not need to see their named GP when they book an appointment with the practice.
• Patients are entitled to choose to see any GP or nurse in the practice.

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access:

• collect a proxy access form from reception

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.