Welcome to the Halcyon Medical Centre
The Halcyon doctors' surgery in Birmingham provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Patient Online Access
Patient Access allows you to:
- Book appointments on-line.
- View and request medication.
- View test results and letters.
- View a Record summary.
If you would like to register for Online Patient Access please attend the surgery with a form of Photographic ID and fill out our Online Access Request Form, Alternatively you can download and complete the request form prior to attending the surgery (Online Access Registration Form)
Once this has been done you will be provided with the appropriate paperwork to register for your account.
Your GP Practice is Open and Here for You
General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment.
Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.
Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.
Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.
HELP US HELP YOU GET THE TREATMENT YOU NEED.
- IF YOU NEED MEDICAL HELP YOU SHOULD STILL CONTACT THE PRACTICE, USE NHS 111 ONLINE OR CALL 111.
- IF YOU ARE TOLD TO GO TO HOSPITAL, IT IS IMPORTANT THAT YOU GO TO HOSPITAL.
- IF IT'S A SERIOUS OR LIFE-THREATENING EMERGENCY, CALL 999.
WE'LL GIVE YOU THE CARE YOU NEED.
It is vitally important that if people have serious conditions or concerns they seek help. Therefore, whether you or a loved one have the symptoms of a heart attack or stroke, are a parent worried about their child or have concerns about conditions such as cancer you should seek help in the way you always would.
Ignoring problems can have serious consequences - do not delay seeking help.
Guidance to keep you safe when attending your appointment
When attending your appointment
When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:
- social distancing measures will be observed;
- we may have asked you to attend your appointment at a clinic that is not at your usual venue;
- the appointment may take longer than usual.
You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact the Surgery so that you can reschedule your appointment for a different time.
Translated Information re: Wearing Face Coverings
Please find below translations in 12 languages, on where and how to wear a face covering:
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
More information can be found on the NHS website here https://www.nhs.uk/conditions/coronavirus-covid-19/
If you feel that you are suffering from any form of domestic abuse during these uncertain times do not let it pass, please follow the link below to see how you can obtain support.
Increasing the use of electronic Repeat Dispensing
If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).
eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your GP or pharmacist to set it up for you.
eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.
Using eRD you can:
• save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
• order or cancel your repeat prescriptions online (if your GP practice offers this service)
• pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
• spend less time waiting for your prescription in the pharmacy or GP practice
• save paper – you won’t need a paper prescription to collect your medicine from the pharmacy
For more information about eRD and how it works, ask at your GP surgery or pharmacy, or visit the NHS website: www.nhs.uk/eRD
In response to the current COVID situation the phlebotomy service are suspending all walk-in services as of today and will commence operating an appointment system for all patients. If you have been asked to attend for a blood test you will need to ring the phlebotomy department on 0121 507 6104 between 8am-4.30pn - Monday-Friday.
See the appointments page for full details on the surgery opening times and the consultation hours.
Less Abled Access
Our premises are compliant with Disability Discrimination Act regulations and as such have suitable access for disabled patients.
NCP Car Park, Albert Street, Bull Ring main car park exiting from East Wing.
Named Allocated GP
As of 1st April 2016 all Patients registered at this practice are allocated a Named GP. If you would like to know the name of your accountable GP please ask a member of our reception team who will be able to advise you.
Having a named GP does not mean that you can only see a specific Doctor as all Doctors at this practice are responsible for your care.
If for an appointment you are requesting to see a certain Doctor please bear in mind you may need to wait for the next available appointment, if it is something you feel cannot wait then we urge you to see the next available Doctor.
Halcyon Medical will have present in the practice clinical and non-clinical personnel (medical students, student nurses, doctors, paramedics, work experience students) who we refer to as 'observers'.
As part of their professional development and learning, they need to witness clinical consultations. Our observers are completing an important phase of their training and your support will help them achieve their learning objectives.
You will be told if your clinician has an observer present and asked if you are happy for them to remain during the consultation.
Don't worry; if you are not happy, they will leave before your clinician begins the consultation as we want you to feel as comfortable as possible during the consultation.
WHAT CAN I CHOOSE?
If your GP needs to refer you for a physical or mental health condition, in most cases you have a legal right to choose which hospital or service you go to. This includes NHS and many private hospitals that provide services to the NHS. You may also choose your clinical team led by a consultant or named healthcare professional.
GP surgeries tend to refer to local hospitals and services, however if you want to be referred somewhere else in the country or if you want your doctor to see if there is another hospital that can see you more quickly, ask your GP. If your GP thinks there is a clinical reason why you shouldn’t go somewhere else, they will tell you.
You can choose a hospital or service based on whatever matters most to you – this could include waiting times, quality of service, your previous experience, the opinions of other patients, the location or your GP’s recommendation.
If you want to find out more you can visit
Patient Information Leaflet
(Site updated 10/08/2022)